Product Information
What types of Christmas lights do you offer?
We specialise in a wide range of innovative lighting solutions including Connectable Lights, ConnectGo Multi-Power Source Connectable Lights, ConnectPro 240V Connectable Lights, Curtain Lights, Indoor Christmas Lights, Outdoor Christmas Lights, Outdoor Fairy Lights, and our premium Twinklyâ„¢ App Controlled Christmas Lights. We also offer Artificial Christmas Trees and various Christmas Decorations to complete your festive display.
Are your outdoor lights weather-resistant?
Yes, our Outdoor Christmas Lights and Outdoor Fairy Lights are specifically designed to withstand various weather conditions, ensuring they remain beautiful and functional throughout the festive season.
Can I control your lights with my smartphone?
Absolutely! Our Twinklyâ„¢ App Controlled Christmas Lights can be easily managed through our dedicated mobile application, allowing you to create custom lighting effects and schedules from your smartphone.
Ordering & Payment
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Yes, we use industry-standard encryption to protect your payment information and ensure secure transactions.
Shipping & Delivery
Where do you deliver?
We deliver worldwide to bring British Christmas quality to the world! However, we currently cannot deliver to some Asian countries and remote areas. Please contact our customer service team for specific information about your location.
What are your shipping options?
We offer two convenient shipping options:
– Standard Shipping (£12.95): Delivered via DHL or FedEx within 10-15 business days after dispatch
– Free Shipping: Available for orders over £50, delivered via EMS within 15-25 business days after dispatch
– Standard Shipping (£12.95): Delivered via DHL or FedEx within 10-15 business days after dispatch
– Free Shipping: Available for orders over £50, delivered via EMS within 15-25 business days after dispatch
How long does order processing take?
Please allow 1-2 business days for order processing and preparation before dispatch. You will receive tracking information once your order is on its way.
Can I track my order?
Yes, we provide tracking information for all orders once they are dispatched, allowing you to follow your festive delivery’s progress right to your door.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of receipt. Items must be unused and in their original packaging with all tags attached.
How do I initiate a return?
Please contact our customer service team at [email protected] with your order details, and we’ll guide you through the return process.
Technical Support
What should I do if my lights aren’t working properly?
First, please check all connections and ensure proper power supply. For Connectable Lights, verify that all segments are securely connected. If issues persist, contact our support team for troubleshooting assistance.
Are your products energy-efficient?
Yes, our innovative lighting solutions are designed with energy efficiency in mind, helping you create spectacular displays while managing energy consumption.
Contact Information
How can I contact customer service?
Our friendly customer service team is available via email at [email protected]. We’re here to help bring the magic of Twinkly to your home!
Where are you located?
Our historic home is at 31 High St, Oxford, GB OX2G 2LW, where we carefully package each Twinklyâ„¢ product with attention to detail before sending it to customers worldwide.