Privacy Policy

Last Updated: 01 November 2023

Welcome to Twinkly Store! At Twinkly Store (accessible via outdoorlightsxmas.com), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you visit our website, make a purchase, or interact with our services.

By using our website, you agree to the practices described in this policy. If you have any questions, please contact us at [email protected].

1. Information We Collect

We collect information to provide you with a seamless and magical shopping experience. The types of data we collect include:

• Personal Information: When you make a purchase or create an account, we collect your name, email address, shipping address, billing address, and payment details (e.g., credit card information processed via secure third-party gateways like Visa, MasterCard, JCB, and PayPal).
• Transaction Data: Details about the products you purchase, order history, and payment confirmation.
• Technical Data: IP address, browser type, device information, and pages visited on our site.
• Communication Data: If you contact our customer service team, we may keep records of your queries and our responses.

2. How We Use Your Information

We use your data for the following purposes:

• To process your orders and deliver products (e.g., Connectable Lights, Christmas Decorations, or Twinkly™ App Controlled Lights) to your doorstep.
• To provide customer support and respond to your inquiries.
• To improve our website, products, and services based on your feedback and usage patterns.
• To send you promotional offers and updates about new products (only if you have opted in).
• To prevent fraud and ensure the security of our website and transactions.

3. Data Sharing and Disclosure

We value your trust and do not sell your personal information to third parties. However, we may share your data with:

• Payment Processors: Such as Visa, MasterCard, JCB, and PayPal, to securely process your transactions.
• Shipping Partners: To deliver your orders worldwide (excluding some Asian countries and remote areas).
• Service Providers: Who assist us in website operations, marketing, and customer service (all bound by confidentiality agreements).
• Legal Authorities: If required by law or to protect our rights and the safety of our customers.

4. Data Storage and Security

Your data is stored on secure servers located in the United Kingdom and the European Union. We implement industry-standard encryption (SSL technology) to protect your personal and payment information during transmission and storage. While we strive to use commercially acceptable means to protect your data, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

As a user, you have the right to:

• Access the personal information we hold about you.
• Correct any inaccurate or incomplete data.
• Request deletion of your personal data (subject to legal obligations).
• Opt-out of marketing communications at any time.
• Withdraw consent for data processing, where applicable.

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small files stored on your device that help us remember your preferences and shopping cart items. You can adjust your browser settings to refuse cookies, but this may limit some functionalities of our website.

We use cookies for:

• Essential operations (e.g., processing payments and managing your session).
• Analytics to improve our website performance.
• Marketing purposes (with your consent) to show relevant ads.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date.

8. Contact Us